Frequently Asked Questions

Everything you need to know about shopping with DuRoBo.

What are your standard shipping times?

We offer standard shipping across the country, typically delivering within 3 to 7 business days. Expedited shipping options are also available at checkout for faster delivery.

What is your return policy?

DuRoBo offers a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products on DuRoBo authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or the manufacturers themselves.

Do you offer international shipping?

Currently, DuRoBo ships to a select list of countries. Please check our shipping information page or enter your address at checkout to see if delivery is available to your location.